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17 06, 2015

Make sure your sales effort reflects your market – and anticipate it

By | June 17th, 2015|Blog|

Sales Effort Less than a decade ago, your sales manager engaged with the community, schmoozing store owners, movers and shakers to plump up business for your hotel. Less than a decade ago, you, the hotel operator, made sure to advertise [...]

17 06, 2015

Savvy Travelers Unite in the Search for Authentic Travel Experiences

By | June 17th, 2015|Blog|

Savvy Travelers It’s an interesting time when you, a savvy, information-driven traveler, aren’t seen as anything but a reservation number in a giant system. Of course, the luckiest are a name but yet again that rarely comes with enough information [...]

17 06, 2015

Finding the Right Balance: Technology vs. Human Touch

By | June 17th, 2015|Blog|

Finding the Right Balance: Technology vs. Human Touch Should a hotel or a company servicing hotels stress automation as much as or more than the human touch? Ever since technology has begun to develop this has been the debate: technology [...]

17 06, 2015

Can IHG buy cachet?

By | June 17th, 2015|Blog|

Can IHG buy cachet? The news that InterContinental Hotels Group has agreed to buy Kimpton Hotels & Restaurants for $430 million in cash, making IHG the self-styled “clear market leader” in the boutique segment, may be good for Kimpton. But [...]

17 06, 2015

Customer-centricity Main Focus for InnSuites Hotels and Suites and IBC Hotels

By | June 17th, 2015|Blog|

Customer Focus for InnSuites Hotels & Suites and IBC Hotels For Pamela Barnhill, President and COO of InnSuites Hospitality Trust (IHT) and InnDependent Boutique Collection (IBC) Hotels, customer focus is the key to everything in the hotel industry. “The customer [...]

17 06, 2015

Why Rich Media Benefits Independent and Chain Hotels Alike

By | June 17th, 2015|Blog|

Rich Media When it comes to marketing your hotel, you want to be well represented on all platforms. The best way to show consumers the value of your hotel is through rich media such as videos and 360 tours. From [...]

17 06, 2015

Indies Rule- Benefits to Independent Hotels

By | June 17th, 2015|Blog|

Hotel chains are trying hard to be not your father’s Oldsmobile, but it may be too late, as it was for that fabled automobile. I’m not saying branded lodging is doomed. I am saying the line between branded and independent [...]

17 06, 2015

New Breed of Loyalty Programs

By | June 17th, 2015|Blog|

Loyalty Program Most hotel loyalty programs are knotty, forcing you to keep track of points and blackout dates – not to mention their limitations. Some companies cross brands within a hotel family, while some restrict you to a single brand. [...]

17 06, 2015

The Travel Agent

By | June 17th, 2015|Blog|

The New Travel Agent Remember that nice person who set up your vacations for you? Your travel agent was someone you got to know over the years, someone you valued for that increasingly rare human touch. The travel agent made [...]

17 06, 2015

InnDependent InnCentives – Easy, Transparent and Fun

By | June 17th, 2015|Blog|

People often ask me right off the bat whether the Independent Boutique Collection’s InnDependent InnCentives loyalty program is sustainable. I assure them that it is because of its transparency, simplicity and experience. Created by independent hotel owners for independent hotel [...]

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