GoMoment Presents Ivy, the World’s First Smart Texting Guest Engagement Service for Hotels.
Created by Go Moment and powered by IBM Watson’s artificial intelligence technology, Ivy proactively communicates with hotel guests via simple text messaging (no app to download) – addressing rote questions automatically (i.e. : What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right staff contact for improved (and trackable) efficiency and delighted guests. Ivy also proactively identifies unhappy guests in real time and alerts hotel staff for immediate in-stay guest service recovery – which can have a dramatically positive impact on post-stay reviews. Ivy can also seamlessly increase restaurant bookings, spa appointments and other revenue enhancing services (eg: late check out for fee) – all automatically and efficiently through the preferred method of communication for most guests – texting.
Go Moment’s growing client base across the country is experiencing dramatically higher guest engagement, improved online reviews/rankings, and increased revenue with Ivy.
Want to take Ivy for a spin? Simply text the word “Ivy” to 702-323-5213 to see for yourself.
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Guests love Ivy so much, they mention her by name on TripAdvisor!
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