Companies like Google, Expedia, Booking, Tripadvisor, Instagram along with a growing number of review consolidators and technology providers have allowed the boutique and independent hotel industry to quickly gain traction.
Travelers love that these anti-chain establishments offer a personal experience to fit their lifestyle. Boutique and independent hotels are often preferred to as opposed to a chain or large cookie cutter branded hotel.
The element of the unknown along with a little “known” (thanks to reviews and social media) makes a traveler’s stay different from the average chain hotel experience.
What do travelers expect from your independent hotel besides the expected cleanliness and well-maintained facilities? How can you meet and exceed those expectations?
Here are five customer service tips to help your independent hotel succeed.
Loyalty programs. Eight out of 10 travelers consider a hotel’s loyalty program and rewards
opportunities before booking. With IBC’s guest loyalty program, independent hotels don’t have to miss out on these bookings.
Today’s traveler wants something different, distinct, fresh, local: something with personality.
Independent hotels have a flexibility that chain hotels don’t. Help your guests lodging experience be as memorable as the activities and sights they are there for. By implementing these hotel customer service tactics, your independent property will see increases in revenue, bookings and guest loyalty.